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Joy Jethro Akun
Customer Relation Manager
Wasserburg Constructions Limited

Joy Jethro Akun

Joy Jethro Akun is a dedicated, organized, and customer-focused professional with a B.Sc. in Political Science from Kaduna State University (2023). She currently serves as a Front Desk Officer in a real estate firm, where she utilizes her communication, administrative, customer service, and interpersonal skills to create a welcoming and professional experience for clients and visitors.

With previous experience as a Sales Representative at Trolley Supermarket and as an Administrative Assistant at INEC Headquarters, Maitama, Abuja during her National Youth Service Corps (NYSC), Joy has developed a strong ability to communicate effectively, attend to clients, manage administrative tasks, work under pressure, and contribute positively to a professional team.

Joy is hardworking, responsible, approachable, adaptable, and willing to learn. She is able to work effectively both independently and as part of a team, with a strong commitment to delivering excellent customer service and supporting organizational growth.

Current Role
Front Desk Officer
Real Estate Firm
Education
B.Sc. Political Science
Kaduna State University, 2023

"To build a successful career in the real estate industry by applying my customer service, administrative, sales, and communication skills while continuously developing my professional knowledge and contributing meaningfully to the growth of the organization."

- Joy Jethro Akun
Core Competencies

Key Professional Skills

Customer Service & Relationship Management
Communication & Interpersonal Skills
Sales & Marketing
Administrative Support
Client Handling
Organization & Time Management
Problem Solving
Teamwork & Collaboration
Professional Etiquette
Microsoft Office & Basic Computer Skills
Career Journey

Work Experience

Present
Front Desk Officer
Real Estate Firm
  • Welcoming and attending to clients and visitors professionally.
  • Receiving and directing phone calls and enquiries.
  • Providing clients with relevant information about the company's services and properties.
  • Managing appointments and maintaining an organized front desk.
  • Assisting with administrative and customer service duties.
  • Maintaining good relationships with clients and ensuring excellent customer service.
  • Supporting the team with day-to-day office activities.
NYSC
Administrative Assistant
INEC Headquarters, Maitama, Abuja
  • Assisted with administrative and office duties.
  • Handled documents and maintained proper records.
  • Supported staff with daily administrative activities.
  • Communicated professionally with colleagues and members of the public.
  • Assisted in organizing and managing office information.
Previous
Sales Representative
Trolley Supermarket
  • Attended to customers and understood their needs.
  • Assisted customers in selecting suitable products.
  • Promoted products and supported sales activities.
  • Maintained good customer relationships.
  • Handled customer enquiries and provided appropriate assistance.
  • Worked effectively as part of a team to achieve sales objectives.
Academic Background

Education & Qualifications

B.Sc. Political Science

Kaduna State University, 2023

Professional Strengths
Hardworking Responsible Approachable Adaptable Willing to Learn Independent Worker Team Player Customer-Focused
Career Objective

Professional Goals

"To build a successful career in the real estate industry by applying my customer service, administrative, sales, and communication skills while continuously developing my professional knowledge and contributing meaningfully to the growth of the organization."

- Joy Jethro Akun

With a strong foundation in political science and practical experience in front desk operations, administration, and sales, Joy brings a unique blend of analytical thinking, customer service excellence, and professional dedication to the Wasserburg Construction team.

Professionalism

Maintaining high standards of professional etiquette and conduct.

Customer Focus

Prioritizing client satisfaction and building lasting relationships.

Excellence

Delivering quality service and support in every task.

Adaptability

Thriving in dynamic environments and embracing new challenges.